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Canadian software company (Oakville, Ontario) building arbitrage, FIX API,
and news-trading tools for professional forex and cryptocurrency traders
since 2000. Pick the right channel below — we usually reply within one
business day.
Not sure which SharpTrader version fits your capital and strategy, or
want a custom integration quote?
Email: support@bjftradinggroup.com
Form: mention “Pre-sales” in the subject.
License issues, installation help, broker or exchange connection
problems, strategy tuning questions.
Email: support@bjftradinggroup.com
Member Zone: bjftradinggroup.com/memberzone
Broker integrations, white-label licensing, prop firm deals, affiliate
program, podcast & press requests.
Email: support@bjftradinggroup.com — subject “Partnership” or “Press”
Affiliates: affiliate program
Use the form below for any other inquiry. We read every message. Typical
response time is under 24 hours on business days.
BJF Trading Group Inc.
3397 Mistwell Crescent
Oakville, ON, L6L 0A2
Canada
Phone: +1 (905) 599-5507
Email: support@bjftradinggroup.com
Hours of operation
Monday – Friday
9:00 AM – 6:00 PM Eastern Time (Toronto)
We are not a broker and do not handle client funds or
trading accounts. This address is our software-development office.
Our customer support team replies in:
English · German · Japanese · Arabic · Korean · Spanish · Portuguese · Indonesian · Vietnamese · Chinese
Please write in the language you prefer — we will reply in the same language.
Pre-sales and general inquiries typically get a response within one
business day. Technical support for existing customers usually receives a
first response within a few hours on weekdays. Complex issues requiring log
analysis or broker-side debugging may take longer.
For the fastest resolution, include: the product name and version
(e.g., “SharpTrader Pro 5.12”), your license key or order ID, a clear
description of the issue, relevant screenshots or log files, and the broker
or exchange you are connected to.
No. BJF Trading Group Inc. is a software company. We develop and license
algorithmic trading tools — we are not a broker, financial institution, or
investment advisor. We do not execute trades, manage client accounts, or
handle client funds.
Our office is in Oakville, Ontario, Canada — 3397 Mistwell Crescent,
L6L 0A2. The company has been operating since 2000 and serves traders in
50+ countries worldwide.
Yes. For qualified pre-sales inquiries (professional traders, prop firms,
institutional clients) we can arrange a personalized demo of SharpTrader or
our crypto arbitrage tools. Email us with your trading profile (capital
range, markets, preferred strategies) and we will suggest times.
Yes. We take on custom projects for FIX API integrations, broker-specific
connectivity, and private trading strategies. Custom work is quoted per
project — contact us with a brief and we will respond with scope and pricing.
Email support@bjftradinggroup.com
with subject line “Press” or “Interview”. For topics covering arbitrage
strategy, HFT systems, or broker execution analysis, our founder
Boris Fesenko
is typically the right spokesperson.
Email support@bjftradinggroup.com
with the subject line “Security”. Please do not post vulnerability details
publicly before we have had a chance to respond.