All FAQs (Helpie FAQ) - BJF Trading Group Inc - Software for Forex Traders
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Sample of All FAQs (Helpie FAQ)

Helpie FAQ

  • Standard email ticket support — typical response 1–2h.

  • Yes, you can test the program completely free for 14 days, after which you can decide whether it suits you.

  • cTrader (native), FIX API (direct), EASYFIX-bridged for different retail Forex platforms (via bridge plugin), and JForex (via JBridge add-on, sold separately).

  • It is very difficult to determine which broker is working well at any given time, so in the article, the strategy should first be tested with a small capital on a broker. After that, the capital can be gradually increased while still using small lot sizes.

    There is also a list of recommended brokers for arbitrage trading.

  • No — Phantom Drift and Hybrid Masking are not included by default and can be purchased separately for $1,400.

  • We recommend $1,000 minimum for crypto hedge arbitrage, $500 for forex lock arbitrage. Latency arbitrage on forex requires at least $100

  • Yes — at any time, for the price difference ($1395). Your settings and license carry over.

  • SharpTrader Lite includes two built-in strategies by default: Latency (1-Leg), which works well in the crypto market, and LockCL2, which works well in the Forex market.

    However, compared to SharPTrader Pro, the Lite version lacks the charting module, which allows users to build charts and apply indicators. It also does not include the full set of indicators, the coding module for creating custom strategies based on standard or custom indicators, or the manual trading module, which allows traders to analyze the market using indicators and place orders manually through the platform.

  • For latency arbitrage — yes, ideally co-located at LD4, NY4, or TY3. BJF can provide a managed VPS. For low-toxicity strategies (pair trading, statistical arbitrage), a standard $60/month VPS is sufficient.

  • You can test the software at no cost and decide whether SharpTrader Pro is suitable for you.

  • You receive a license key and installer within 1 hour (business hours). Setup assistance is included. A senior BJF engineer will help you to install and adjust software via RDP access to your VPS or Supremo Control.

  • Phantom Drift is a proprietary behavioral-masking technique that disguises arbitrage signals from broker anti-arbitrage plugins (virtual dealer, execution filters). It combines hybrid martingale logic with lock arbitrage triggers. Full details at /latency-arbitrage/#masking.

  • $1,497.50 one-time license (regular $2,995 — 50% off). One license covers one trading server. Additional licenses available.

  • 50+ exchanges including Binance (Spot + USDT Futures), Bybit, Bitfinex, Kraken, KuCoin, OKX, Gate.io, Crypto.com, Poloniex, and Huobi.

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  • 60+ FIX API brokers, including Pepperstone, IC Markets, Tickmill, Axi, FP Markets, and others. Full compatibility list at Forex Arbitrage Brokers

  • No — Pro is designed for experienced traders with at least $3,000 of capital and basic knowledge of FIX API / cTrader brokers. For beginners, start with the SharpTrader Lite.

  • SharpTrader Pro is a professional multi-strategy arbitrage trading terminal for forex and cryptocurrency markets. It supports latency arbitrage, lock arbitrage, hedge arbitrage, Phantom Drift, pair trading, and other strategies in one platform. Developed by BJF Trading Group in Ontario, Canada since 2000.

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