How do I configure and set up the SharpTrader Arbitrage platform or strategies if I am new and have no experience? 01 de octubre de 2025

If you are new to the arbitrage platform, we are happy to assist you with installation and configuration. Please send your VPS credentials to our support team. The team will install and configure the software for you, and can provide advice on arbitrage strategy selection and setup. For ongoing reference, consult the user guide and consider watching our instructional videos.

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What are the minimum hardware requirements and recommendations for running the standard platform with many accounts or high load? 30 de septiembre de 2025

For running the platform with many accounts or heavy use, it is recommended to use a VPS/computer with at least 4GB RAM, a multi-core modern CPU, and a reliable SSD for faster data access. If operating with a large number of accounts or connections, distributing the load across several systems is advised. Platform performance may be limited by system thread management when exceeding 100 simultaneous accounts. Consult support if you plan to run on a…

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How do I calculate ‘diff to open’ and set optimal trading parameters in the standard platform?

The ‘diff to open’ parameter should be set based on your broker’s spreads and the volatility of the trading symbol. A higher ‘diff to open’ value leads to fewer but potentially higher quality trade entries. There is no universal value: adjust according to your strategy and observed trade outcomes. If you need guidance for specific instruments, contact support with details of your broker and intended trading pairs.

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How do I configure SharpTrader for cTrader platform trading and resolve issues with trading after successful connection?

To configure SharpTrader Arbitrage for cTrader, use FIX API credentials available in cTrader’s advanced settings. https://help.ctrader.com/fix/getting-credentials/ Ensure that SenderSubID is set to ‘QUOTE’ for market data and ‘TRADE’ for trading. The account field should be left empty, and it’s necessary to reset the initial FIX password in cTrader. If you can connect but not trade, double-check these credentials and reach out to support with your configuration details for review.

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How can I make my accounts more profitable and increase profitable trades in my arbitrage software?

If you notice consistent losses or few profitable trades, high slippage on arb entries is a common cause. Consider changing to a broker that offers lower slippage. To increase the frequency of profitable setups, you may adjust parameters such as setting higher trailing and diff-to-open points. However, price movements are market-dependent and can’t be fully controlled. For detailed adjustments, consult your software’s documentation or contact support.

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Is it normal that some currency pairs (e.g., XAU, GDAXI, WS30) have no orders, and how can I ensure trades occur on those instruments?

Yes, it can be normal for certain pairs like XAUUSD, GDAXI, and WS30 to show no orders, depending on your software’s parameters, current market conditions, and deposit size. Make sure the parameters for each symbol are set correctly and there is enough deposit for the chosen lot size. If required, adjust settings or consult support for optimal configuration advice.

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How can I get a refund or exchange on a software purchase if I’m unsatisfied?

At this time, refunds are not available. You can try SharpTrader for free before buy it and decide is it suitable arbitrage software for you or not. However, you may request store credit for future purchases, or you can exchange your purchased strategy for another built-in strategy. If you encounter issues with your current product, please contact support to discuss exchange or credit options.

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Why do I lose connection or see username errors during login (e.g., ‘Username is already in use’) and cannot reconnect?

This usually happens if there is an issue with your license session or the SharpTrader server. First, try updating your SharpTrader arbitrage software to the latest version and restarting. If the issue persists, contact support to have your license ID reset. Ensure you are not logged in simultaneously from multiple devices, and double check your login credentials.

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Why do my accounts display 0 difference for slow feed and fast feed, or show unexpected feed results?

If your accounts always display a 0 difference for slow feed and fast feed, this can often be due to the SharpTraderArb.exe not being added to the allowed list in your firewall. Please ensure SharpTraderArb.exe is allowed through your firewall. It is also recommended to reboot your VPS regularly and ensure your software is up to date.

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How do I add or update the fast feeder/firewall settings on my VPS for your arbitrage software?

To add or update fast feeder (or similar components) to your VPS firewall, you typically need to create an inbound rule for the SharpTrader Arbitrage executable in your Windows Firewall settings. You can also provide your VPS details to support, and the team can configure it for you remotely to ensure no connectivity issues.

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