Why did my feed (e.g., London Feed, Fast Feed) stop working or disconnect? 2025年09月30日 Intermittent feed disconnections may be caused by technical issues on our e… Continue reading
How do I remap or reset my SharpTrader license to a new server or VPS? To remap your SharpTrader license to a new server or VPS, please contact su… Continue reading
Why does my trading software fail to start or get stuck, sometimes only appearing in the taskbar? If your software fails to launch correctly or gets stuck in the taskbar, it… Continue reading
How can I trial the BrightTrio strategy before purchasing? You can obtain a free one-week trial for the BrightTrio strategy. Please re… Continue reading
Why do I receive ‘INVALID_VOLUME’ errors when placing trades? The ‘INVALID_VOLUME’ error usually indicates that the lot size … Continue reading
How can I choose the optimal VPS and feeder/server configuration for latency arbitrage, especially for brokers located in different regions? For latency arbitrage, it’s generally best to host your VPS and feede… Continue reading
How can I get the download link or access my software after purchase if I haven’t received it? If you have completed your order but haven’t received the download link or … Continue reading
Why do I see order sending errors like ‘Access Denied’, ‘Invalid signature’, or ‘api-signature-not-valid’ when using crypto exchange APIs (e.g., BitMEX, Bitstamp, Huobi), and how can I resolve them? These errors typically indicate issues with API key permissions or configur… Continue reading
Can you guide me step by step on how to set up the software correctly for profitability, including best practices, broker settings, and recommended VPS? Certainly! To achieve the best results with our software: Follow the instal… Continue reading
English
Deutsch
العربية
한국어
Español
Português
Indonesia
Tiếng Việt
中文