ligera de SharpTrader™

Certainly! To achieve the best results with our software:

• Follow the installation guide provided upon purchase.
• Use recommended brokers with low latency and tight spreads; our support can offer suggestions.
• For VPS, select a service located close to your broker’s servers; we can recommend options like UltraFXVPS or BeeksFX VPS.
• Use tested configuration templates or strategies as shared by our team or via user groups.
• If you’re having trouble, please share your setup details with our support for personalized advice.

These errors typically indicate issues with API key permissions or configuration. ‘Access Denied’ or ‘Invalid signature’ means the key or request doesn’t match the expected security settings. Resolution steps:

• Double-check that the API key and secret are entered correctly.
• Ensure all necessary permissions (trading, withdrawal, etc.) are granted on the exchange for the key.
• For exchanges that require IP whitelisting, enter only your VPS’s IP address, not including the port number.
• If problems persist, delete and generate new keys on the exchange. API connection issues are common and usually solved by reconfiguring or regenerating keys.

If you have completed your order but haven’t received the download link or access to your software, please check your spam or junk folder, as delivery emails sometimes end up there. Delivery may take up to 24–48 hours, especially for demo versions or new purchases. If you still haven’t received the link, please get in touch with support at the email address provided in your purchase confirmation with your order number for assistance.

For latency arbitrage, it’s generally best to host your VPS and feeder in the same geographical region as your broker’s main server (e.g., NY VPS and NY feeder for New York brokers). If your broker is in Hong Kong but the feeder is in New York, using a NY VPS is still often recommended for alignment. Always check with support for specific feeder activation and broker compatibility.

The ‘INVALID_VOLUME’ error usually indicates that the lot size you are trying to trade is below your broker’s minimum requirement or the number of decimal places is not accepted. For example, some brokers only allow lot sizes with one decimal, and setting smaller or two-decimal lots can trigger this error. Please check your broker’s minimum lot size and decimals and adjust your strategy accordingly.

You can obtain a free one-week trial for the BrightTrio strategy. Please request the trial from support, and you will receive a download link, a license ID, and a secret key to activate the software.

If your software fails to launch correctly or gets stuck in the taskbar, it’s often due to incomplete launches or software conflicts. To resolve:

• Try restarting your computer.
• Ensure your Windows OS and .NET Framework are up to date.
• Run the application as an administrator.
• If issues persist, reinstall the software using the latest installer provided by support. If none of these steps resolve the issue, please contact support with system details for further investigation.

To remap your SharpTrader license to a new server or VPS, please contact support and provide your current license ID and the new server/VPS details. Support will process the remapping for you. You will receive confirmation when the license is ready for use on the new server.

Intermittent feed disconnections may be caused by technical issues on our end or brief outages. These are usually resolved quickly by our team. If you experience a feed outage, check our Telegram channel for updates, and try restarting your software. If the problem persists, report the issue with details of the affected feed.

If you have lost your license ID or activation key, please contact support and provide your registered email address and product details. The support team will retrieve and resend your license information for you.

To add a crypto exchange like Binance as a fast feed, this functionality is supported in SharpTrader. You need to add a crypto exchange session in the SharpTrader software. For Binance API setup, follow the official Binance API creation guide or contact support for detailed steps.

This error often occurs when your broker reduces the account leverage, which affects the available margin for trading, even if your balance appears sufficient. Please confirm your current leverage settings with your broker and adjust your lot size or trading strategy as needed. If leverage was reduced, contact your broker to restore prior settings or consider increasing your balance.

To enable automatic lot size adjustment, switch the lot type from ‘fixed’ to ‘balance %’ in your software settings. Then, set the percentage you’d like to use in the respective column. The lot size will be calculated as: LotSize = (YourAccountBalance/1000) * (PercentValue/100). This allows trading volume to scale with your account balance.

Not all exchanges use the same symbol format for pairs like BTC-USDT. You may find them as reversed pairs or under alternative naming conventions, such as XXBTZUSDT. If the symbol isn’t directly available, refer to the exchange-specific symbol naming or contact support for further assistance in identifying the correct pairs.

If your license becomes invalid after a system update or reboot, it may be due to a change in your system hash or hardware configuration, which the licensing system uses to validate your setup. In such cases, contact support to reset your license. To prevent repeated issues, try to avoid major system changes or updates that affect hardware parameters.

If you’re trading via a FIX API account, most brokers provide access to your trades through a dedicated web platform or an associated GUI coverage account. Check with your broker to confirm the available options for real-time monitoring and manual trade management.

High execution latency despite having a VPS near your broker can be due to network routing issues or suboptimal VPS provider connectivity. It’s advisable to try different VPS providers, ensure the server is physically as close as possible to your broker’s trading server, and reach out to both your VPS and broker support to verify there are no hidden routing inefficiencies.

You can request a free one-week free trial for SharpTrader with almost any built-in strategy(ies) by contacting support. You’ll receive a download link, license ID, and secret key for activation. Please provide your contact details so support can process your request quickly.

This error message indicates that SharpTrader Arbitrage Software did not receive a fill report for one of your orders, which is usually caused by a temporary server issue at your broker. There is no issue with the SharpTrader Arbitrage program itself. If the error persists frequently, please contact your broker to check their server status.

To add or update fast feeder (or similar components) to your VPS firewall, you typically need to create an inbound rule for the SharpTrader Arbitrage executable in your Windows Firewall settings. You can also provide your VPS details to support, and the team can configure it for you remotely to ensure no connectivity issues.

If your accounts always display a 0 difference for slow feed and fast feed, this can often be due to the SharpTraderArb.exe not being added to the allowed list in your firewall. Please ensure SharpTraderArb.exe is allowed through your firewall. It is also recommended to reboot your VPS regularly and ensure your software is up to date.

This usually happens if there is an issue with your license session or the SharpTrader server. First, try updating your SharpTrader arbitrage software to the latest version and restarting. If the issue persists, contact support to have your license ID reset. Ensure you are not logged in simultaneously from multiple devices, and double check your login credentials.

At this time, refunds are not available. You can try SharpTrader for free before buy it and decide is it suitable arbitrage software for you or not. However, you may request store credit for future purchases, or you can exchange your purchased strategy for another built-in strategy. If you encounter issues with your current product, please contact support to discuss exchange or credit options.

Yes, it can be normal for certain pairs like XAUUSD, GDAXI, and WS30 to show no orders, depending on your software’s parameters, current market conditions, and deposit size. Make sure the parameters for each symbol are set correctly and there is enough deposit for the chosen lot size. If required, adjust settings or consult support for optimal configuration advice.

If you notice consistent losses or few profitable trades, high slippage on arb entries is a common cause. Consider changing to a broker that offers lower slippage. To increase the frequency of profitable setups, you may adjust parameters such as setting higher trailing and diff-to-open points. However, price movements are market-dependent and can’t be fully controlled. For detailed adjustments, consult your software’s documentation or contact support.

To configure SharpTrader Arbitrage for cTrader, use FIX API credentials available in cTrader’s advanced settings. https://help.ctrader.com/fix/getting-credentials/

Ensure that SenderSubID is set to ‘QUOTE’ for market data and ‘TRADE’ for trading. The account field should be left empty, and it’s necessary to reset the initial FIX password in cTrader. If you can connect but not trade, double-check these credentials and reach out to support with your configuration details for review.

The ‘diff to open’ parameter should be set based on your broker’s spreads and the volatility of the trading symbol. A higher ‘diff to open’ value leads to fewer but potentially higher quality trade entries. There is no universal value: adjust according to your strategy and observed trade outcomes. If you need guidance for specific instruments, contact support with details of your broker and intended trading pairs.

For running the platform with many accounts or heavy use, it is recommended to use a VPS/computer with at least 4GB RAM, a multi-core modern CPU, and a reliable SSD for faster data access. If operating with a large number of accounts or connections, distributing the load across several systems is advised. Platform performance may be limited by system thread management when exceeding 100 simultaneous accounts. Consult support if you plan to run on a large scale for detailed recommendations.

If you are new to the arbitrage platform, we are happy to assist you with installation and configuration. Please send your VPS credentials to our support team. The team will install and configure the software for you, and can provide advice on arbitrage strategy selection and setup. For ongoing reference, consult the user guide and consider watching our instructional videos.