Question 1

Can you guide me step by step on how to set up the software correctly for profitability, including best practices, broker settings, and recommended VPS?

Accepted Answer

Certainly! To achieve the best results with our software: 

 	Follow the installation guide provided upon purchase. 
 	Use recommended brokers with low latency and tight spreads; our support can offer suggestions. 
 	For VPS, select a service located close to your broker's servers; we can recommend options like UltraFXVPS or BeeksFX VPS. 
 	Use tested configuration templates or strategies as shared by our team or via user groups. 
 	If you're having trouble, please share your setup details with our support for personalized advice.

Question 2

Why do I see order sending errors like 'Access Denied', 'Invalid signature', or 'api-signature-not-valid' when using crypto exchange APIs (e.g., BitMEX, Bitstamp, Huobi), and how can I resolve them?

Accepted Answer

These errors typically indicate issues with API key permissions or configuration. 'Access Denied' or 'Invalid signature' means the key or request doesn't match the expected security settings. Resolution steps: 

 	Double-check that the API key and secret are entered correctly. 
 	Ensure all necessary permissions (trading, withdrawal, etc.) are granted on the exchange for the key. 
 	For exchanges that require IP whitelisting, enter only your VPS’s IP address, not including the port number. 
 	If problems persist, delete and generate new keys on the exchange. API connection issues are common and usually solved by reconfiguring or regenerating keys.

Question 3

How can I get the download link or access my software after purchase if I haven’t received it?

Accepted Answer

If you have completed your order but haven’t received the download link or access to your software, please check your spam or junk folder, as delivery emails sometimes end up there. Delivery may take up to 24–48 hours, especially for demo versions or new purchases. If you still haven't received the link, please get in touch with support at the email address provided in your purchase confirmation with your order number for assistance.

Question 4

How can I choose the optimal VPS and feeder/server configuration for latency arbitrage, especially for brokers located in different regions?

Accepted Answer

For latency arbitrage, it's generally best to host your VPS and feeder in the same geographical region as your broker's main server (e.g., NY VPS and NY feeder for New York brokers). If your broker is in Hong Kong but the feeder is in New York, using a NY VPS is still often recommended for alignment. Always check with support for specific feeder activation and broker compatibility.

Question 5

Why do I receive 'INVALID_VOLUME' errors when placing trades?

Accepted Answer

The 'INVALID_VOLUME' error usually indicates that the lot size you are trying to trade is below your broker's minimum requirement or the number of decimal places is not accepted. For example, some brokers only allow lot sizes with one decimal, and setting smaller or two-decimal lots can trigger this error. Please check your broker's minimum lot size and decimals and adjust your strategy accordingly.

Question 6

How can I trial the BrightTrio strategy before purchasing?

Accepted Answer

You can obtain a free one-week trial for the BrightTrio strategy. Please request the trial from support, and you will receive a download link, a license ID, and a secret key to activate the software.

Question 7

Why does my  trading software fail to start or get stuck, sometimes only appearing in the taskbar?

Accepted Answer

If your software fails to launch correctly or gets stuck in the taskbar, it's often due to incomplete launches or software conflicts. To resolve: 

 	Try restarting your computer. 
 	Ensure your Windows OS and .NET Framework are up to date. 
 	Run the application as an administrator. 
 	If issues persist, reinstall the software using the latest installer provided by support. If none of these steps resolve the issue, please contact support with system details for further investigation.

Question 8

How do I remap or reset my SharpTrader license to a new server or VPS?

Accepted Answer

To remap your SharpTrader license to a new server or VPS, please contact support and provide your current license ID and the new server/VPS details. Support will process the remapping for you. You will receive confirmation when the license is ready for use on the new server.

Question 9

Why did my feed (e.g., London Feed, Fast Feed) stop working or disconnect?

Accepted Answer

Intermittent feed disconnections may be caused by technical issues on our end or brief outages. These are usually resolved quickly by our team. If you experience a feed outage, check our Telegram channel for updates, and try restarting your software. If the problem persists, report the issue with details of the affected feed.

Question 10

How can I recover my license ID and activation key if I lost them?

Accepted Answer

If you have lost your license ID or activation key, please contact support and provide your registered email address and product details. The support team will retrieve and resend your license information for you.

Question 11

How do I add Binance or another crypto exchange as a fast feed in the software?

Accepted Answer

To add a crypto exchange like Binance as a fast feed, this functionality is supported in SharpTrader. You need to add a crypto exchange session in the SharpTrader software. For Binance API setup, follow the official Binance API creation guide or contact support for detailed steps.

Question 12

Why do I receive NO_MONEY or margin errors when trying to open trades even though there seems to be enough balance?

Accepted Answer

This error often occurs when your broker reduces the account leverage, which affects the available margin for trading, even if your balance appears sufficient. Please confirm your current leverage settings with your broker and adjust your lot size or trading strategy as needed. If leverage was reduced, contact your broker to restore prior settings or consider increasing your balance.

Question 13

How do I enable automatic lot size adjustment based on account balance?

Accepted Answer

To enable automatic lot size adjustment, switch the lot type from 'fixed' to 'balance %' in your software settings. Then, set the percentage you'd like to use in the respective column. The lot size will be calculated as: LotSize = (YourAccountBalance/1000) * (PercentValue/100). This allows trading volume to scale with your account balance.

Question 14

How can I find or add specific crypto pairs (e.g., BTC-USDT) across all exchanges in the SharpTrader when they do not appear in the sym files?

Accepted Answer

Not all exchanges use the same symbol format for pairs like BTC-USDT. You may find them as reversed pairs or under alternative naming conventions, such as XXBTZUSDT. If the symbol isn’t directly available, refer to the exchange-specific symbol naming or contact support for further assistance in identifying the correct pairs.

Question 15

What should I do if my license stops working after a system or Windows update, or if the license resets unexpectedly?

Accepted Answer

If your license becomes invalid after a system update or reboot, it may be due to a change in your system hash or hardware configuration, which the licensing system uses to validate your setup. In such cases, contact support to reset your license. To prevent repeated issues, try to avoid major system changes or updates that affect hardware parameters.

Question 16

How do I see and manage my trades when using a FIX API account and not a standard platform?

Accepted Answer

If you’re trading via a FIX API account, most brokers provide access to your trades through a dedicated web platform or an associated GUI coverage account. Check with your broker to confirm the available options for real-time monitoring and manual trade management.

Question 17

Why do I experience high execution latency (e.g., 700ms+) even after choosing a VPS close to my broker?

Accepted Answer

High execution latency despite having a VPS near your broker can be due to network routing issues or suboptimal VPS provider connectivity. It's advisable to try different VPS providers, ensure the server is physically as close as possible to your broker’s trading server, and reach out to both your VPS and broker support to verify there are no hidden routing inefficiencies.

Question 18

How do I request a SharpTrader product trial before making a purchase?

Accepted Answer

You can request a free one-week free trial for SharpTrader with almost any built-in strategy(ies) by contacting support. You’ll receive a download link, license ID, and secret key for activation. Please provide your contact details so support can process your request quickly.

Question 19

What does the error 'No response for operation on order' mean, and how do I resolve it?

Accepted Answer

This error message indicates that SharpTrader Arbitrage Software did not receive a fill report for one of your orders, which is usually caused by a temporary server issue at your broker. There is no issue with the SharpTrader Arbitrage program itself. If the error persists frequently, please contact your broker to check their server status.

Question 20

How do I add or update the fast feeder/firewall settings on my VPS for your arbitrage software?

Accepted Answer

To add or update fast feeder (or similar components) to your VPS firewall, you typically need to create an inbound rule for the SharpTrader Arbitrage executable in your Windows Firewall settings. You can also provide your VPS details to support, and the team can configure it for you remotely to ensure no connectivity issues.

Question 21

Why do my accounts display 0 difference for slow feed and fast feed, or show unexpected feed results?

Accepted Answer

If your accounts always display a 0 difference for slow feed and fast feed, this can often be due to the SharpTraderArb.exe not being added to the allowed list in your firewall. Please ensure SharpTraderArb.exe is allowed through your firewall. It is also recommended to reboot your VPS regularly and ensure your software is up to date.

Question 22

Why do I lose connection or see username errors during login (e.g., 'Username is already in use') and cannot reconnect?

Accepted Answer

This usually happens if there is an issue with your license session or the SharpTrader server. First, try updating your SharpTrader arbitrage software to the latest version and restarting. If the issue persists, contact support to have your license ID reset. Ensure you are not logged in simultaneously from multiple devices, and double check your login credentials.

Question 23

How can I get a refund or exchange on a software purchase if I’m unsatisfied?

Accepted Answer

At this time, refunds are not available. You can try SharpTrader for free before buy it and decide is it suitable arbitrage software for you or not. However, you may request store credit for future purchases, or you can exchange your purchased strategy for another built-in strategy. If you encounter issues with your current product, please contact support to discuss exchange or credit options.

Question 24

Is it normal that some currency pairs (e.g., XAU, GDAXI, WS30) have no orders, and how can I ensure trades occur on those instruments?

Accepted Answer

Yes, it can be normal for certain pairs like XAUUSD, GDAXI, and WS30 to show no orders, depending on your software's parameters, current market conditions, and deposit size. Make sure the parameters for each symbol are set correctly and there is enough deposit for the chosen lot size. If required, adjust settings or consult support for optimal configuration advice.

Question 25

How can I make my accounts more profitable and increase profitable trades in my arbitrage software?

Accepted Answer

If you notice consistent losses or few profitable trades, high slippage on arb entries is a common cause. Consider changing to a broker that offers lower slippage. To increase the frequency of profitable setups, you may adjust parameters such as setting higher trailing and diff-to-open points. However, price movements are market-dependent and can't be fully controlled. For detailed adjustments, consult your software’s documentation or contact support.

Question 26

How do I configure SharpTrader for cTrader platform trading and resolve issues with trading after successful connection?

Accepted Answer

To configure SharpTrader Arbitrage for cTrader, use FIX API credentials available in cTrader’s advanced settings. https://help.ctrader.com/fix/getting-credentials/

Ensure that SenderSubID is set to ‘QUOTE’ for market data and ‘TRADE’ for trading. The account field should be left empty, and it’s necessary to reset the initial FIX password in cTrader. If you can connect but not trade, double-check these credentials and reach out to support with your configuration details for review.

Question 27

How do I calculate 'diff to open' and set optimal trading parameters in the standard platform?

Accepted Answer

The 'diff to open' parameter should be set based on your broker's spreads and the volatility of the trading symbol. A higher 'diff to open' value leads to fewer but potentially higher quality trade entries. There is no universal value: adjust according to your strategy and observed trade outcomes. If you need guidance for specific instruments, contact support with details of your broker and intended trading pairs.

Question 28

What are the minimum hardware requirements and recommendations for running the standard platform with many accounts or high load?

Accepted Answer

For running the platform with many accounts or heavy use, it is recommended to use a VPS/computer with at least 4GB RAM, a multi-core modern CPU, and a reliable SSD for faster data access. If operating with a large number of accounts or connections, distributing the load across several systems is advised. Platform performance may be limited by system thread management when exceeding 100 simultaneous accounts. Consult support if you plan to run on a large scale for detailed recommendations.

Question 29

How do I configure and set up the SharpTrader Arbitrage platform or strategies if I am new and have no experience?

Accepted Answer

If you are new to the arbitrage platform, we are happy to assist you with installation and configuration. Please send your VPS credentials to our support team. The team will install and configure the software for you, and can provide advice on arbitrage strategy selection and setup. For ongoing reference, consult the user guide and consider watching our instructional videos.

SharpTrader™ Pro – Phần mềm giao dịch chênh lệch giá Forex và Tiền điện tử

Nâng Tầm Giao Dịch Của Bạn Với SharpTrader™ Arbitrage

Các Mô-đun SharpTrader™

Sessions

Strategies

Orders

Performance

Analyses

Charting

Coding

AI Optimization

Tổng quan Toàn diện về Phiên Giao dịch

Tự động hóa hoàn toàn với Mẫu (Templates)

Phân tích lệnh vượt trội

Phân tích lệnh vượt trội

Built-in Coding Module – Code your own Trading bots for SharpTrader™ Pro

SharpTrader™ Pro Arbitrage: Mô Tả Các Chiến Lược Arbitrage Tích Hợp

Latency Strategy

Lock Strategy

LockCL1 Strategy

LockCL2 Strategy

LockCL3 Strategy

Hedge Strategy

Triangular Strategy

Statistical Strategy

Pairs Trading

Trend Pulse Strategy

Bright Trio Strategy

Phantom Drift Strategy

Chiến lược Phantom Drift — Giải pháp Kết hợp Nâng cao giữa Martingale & Giao dịch Chênh lệch Khóa (Lock Arbitrage)

Giám Sát Hiệu Suất Của Các Chiến Lược Tích Hợp Trong SharpTrader

Latency Arbitrage Performance

Lock Arbitrage Performance

Phantom Drift Performance

SharpTrader - Latency Arbitrage Monitoring

SharpTrader LockCL2 Arbitrage Monitoring

Account 1

Account 2

Account 1 + Account 2

SharpTrader - Phantom Drift Monitoring

Câu Hỏi Thường Gặp (F.A.Q.)

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