Intermittent feed disconnections may be caused by technical issues on our end or brief outages. These are usually resolved quickly by our team. If you experience a feed outage, check our Telegram channel for updates, and try restarting your software. If the problem persists, report the issue with details of the affected feed.
Continue readingTo remap your SharpTrader license to a new server or VPS, please contact support and provide your current license ID and the new server/VPS details. Support will process the remapping for you. You will receive confirmation when the license is ready for use on the new server.
Continue readingIf your software fails to launch correctly or gets stuck in the taskbar, it’s often due to incomplete launches or software conflicts. To resolve: Try restarting your computer. Ensure your Windows OS and .NET Framework are up to date. Run the application as an administrator. If issues persist, reinstall the software using the latest installer provided by support. If none of these steps resolve the issue, please contact support with system details for further investigation.
Continue readingYou can obtain a free one-week trial for the BrightTrio strategy. Please request the trial from support, and you will receive a download link, a license ID, and a secret key to activate the software.
Continue readingThe ‘INVALID_VOLUME’ error usually indicates that the lot size you are trying to trade is below your broker’s minimum requirement or the number of decimal places is not accepted. For example, some brokers only allow lot sizes with one decimal, and setting smaller or two-decimal lots can trigger this error. Please check your broker’s minimum lot size and decimals and adjust your strategy accordingly.
Continue readingFor latency arbitrage, it’s generally best to host your VPS and feeder in the same geographical region as your broker’s main server (e.g., NY VPS and NY feeder for New York brokers). If your broker is in Hong Kong but the feeder is in New York, using a NY VPS is still often recommended for alignment. Always check with support for specific feeder activation and broker compatibility.
Continue readingIf you have completed your order but haven’t received the download link or access to your software, please check your spam or junk folder, as delivery emails sometimes end up there. Delivery may take up to 24–48 hours, especially for demo versions or new purchases. If you still haven’t received the link, please get in touch with support at the email address provided in your purchase confirmation with your order number for assistance.
Continue readingThese errors typically indicate issues with API key permissions or configuration. ‘Access Denied’ or ‘Invalid signature’ means the key or request doesn’t match the expected security settings. Resolution steps: Double-check that the API key and secret are entered correctly. Ensure all necessary permissions (trading, withdrawal, etc.) are granted on the exchange for the key. For exchanges that require IP whitelisting, enter only your VPS’s IP address, not including the port number. If problems persist, delete…
Continue readingCertainly! To achieve the best results with our software: Follow the installation guide provided upon purchase. Use recommended brokers with low latency and tight spreads; our support can offer suggestions. For VPS, select a service located close to your broker’s servers; we can recommend options like UltraFXVPS or BeeksFX VPS. Use tested configuration templates or strategies as shared by our team or via user groups. If you’re having trouble, please share your setup details with…
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