What does the error ‘No response for operation on order’ mean, and how do I resolve it? September 30, 2025

This error message indicates that SharpTrader Arbitrage Software did not receive a fill report for one of your orders, which is usually caused by a temporary server issue at your broker. There is no issue with the SharpTrader Arbitrage program itself. If the error persists frequently, please contact your broker to check their server status.

How do I request a SharpTrader product trial before making a purchase?

You can request a free one-week free trial for SharpTrader with almost any built-in strategy(ies) by contacting support. You’ll receive a download link, license ID, and secret key for activation. Please provide your contact details so support can process your request quickly.

Why do I experience high execution latency (e.g., 700ms+) even after choosing a VPS close to my broker?

High execution latency despite having a VPS near your broker can be due to network routing issues or suboptimal VPS provider connectivity. It’s advisable to try different VPS providers, ensure the server is physically as close as possible to your broker’s trading server, and reach out to both your VPS and broker support to verify there are no hidden routing inefficiencies.

How do I see and manage my trades when using a FIX API account and not a standard platform?

If you’re trading via a FIX API account, most brokers provide access to your trades through a dedicated web platform or an associated GUI coverage account. Check with your broker to confirm the available options for real-time monitoring and manual trade management.

How can I find or add specific crypto pairs (e.g., BTC-USDT) across all exchanges in the SharpTrader when they do not appear in the sym files?

Not all exchanges use the same symbol format for pairs like BTC-USDT. You may find them as reversed pairs or under alternative naming conventions, such as XXBTZUSDT. If the symbol isn’t directly available, refer to the exchange-specific symbol naming or contact support for further assistance in identifying the correct pairs.

What should I do if my license stops working after a system or Windows update, or if the license resets unexpectedly?

If your license becomes invalid after a system update or reboot, it may be due to a change in your system hash or hardware configuration, which the licensing system uses to validate your setup. In such cases, contact support to reset your license. To prevent repeated issues, try to avoid major system changes or updates that affect hardware parameters.

How do I enable automatic lot size adjustment based on account balance?

To enable automatic lot size adjustment, switch the lot type from ‘fixed’ to ‘balance %’ in your software settings. Then, set the percentage you’d like to use in the respective column. The lot size will be calculated as: LotSize = (YourAccountBalance/1000) * (PercentValue/100). This allows trading volume to scale with your account balance.

Why do I receive NO_MONEY or margin errors when trying to open trades even though there seems to be enough balance?

This error often occurs when your broker reduces the account leverage, which affects the available margin for trading, even if your balance appears sufficient. Please confirm your current leverage settings with your broker and adjust your lot size or trading strategy as needed. If leverage was reduced, contact your broker to restore prior settings or consider increasing your balance.

How do I add Binance or another crypto exchange as a fast feed in the software?

To add a crypto exchange like Binance as a fast feed, this functionality is supported in SharpTrader. You need to add a crypto exchange session in the SharpTrader software. For Binance API setup, follow the official Binance API creation guide or contact support for detailed steps.

How can I recover my license ID and activation key if I lost them?

If you have lost your license ID or activation key, please contact support and provide your registered email address and product details. The support team will retrieve and resend your license information for you.