Why do I lose connection or see username errors during login (e.g., 'Username is already in use') and cannot reconnect? - Forex & Cryptocurrencies Arbitrage Software | BJF Trading Group Inc.
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This usually happens if there is an issue with your license session or the SharpTrader server. First, try updating your SharpTrader arbitrage software to the latest version and restarting. If the issue persists, contact support to have your license ID reset. Ensure you are not logged in simultaneously from multiple devices, and double check your login credentials.