{"id":314,"date":"2014-11-21T07:26:36","date_gmt":"2014-11-21T07:26:36","guid":{"rendered":"http:\/\/themes.laborator.co\/aurum\/tech\/?page_id=314"},"modified":"2026-09-25T15:46:18","modified_gmt":"2026-09-25T15:46:18","slug":"contacts","status":"publish","type":"page","link":"https:\/\/bjftradinggroup.com\/pt\/contacts\/","title":{"rendered":"Fale com a BJF Trading Group"},"content":{"rendered":"<p><\/p>\n<div class=\"contact-page\">\n<p><!-- ============ Hero ============ --><\/p>\n<div class=\"c-hero\">\n<h1>Fale com a BJF Trading Group<\/h1>\n<p>&nbsp;<\/p>\n<p class=\"c-hero-sub\">Empresa canadense de software (Oakville, Ont\u00e1rio) que desenvolve ferramentas de arbitragem, FIX API<br \/>\ne trading de not\u00edcias para traders profissionais de forex e criptomoedas<br \/>\ndesde 2000. Escolha o canal certo abaixo \u2014 normalmente respondemos em at\u00e9 um<br \/>\ndia \u00fatil.<\/p>\n<\/div>\n<p><!-- ============ Three-route grid ============ --><\/p>\n<div class=\"c-routes\">\n<div class=\"c-card\">\n<h3>Pr\u00e9-vendas &amp; d\u00favidas sobre produtos<\/h3>\n<p>N\u00e3o sabe qual vers\u00e3o do SharpTrader se adapta ao seu capital e \u00e0 sua estrat\u00e9gia, ou<br \/>\nquer um or\u00e7amento para uma integra\u00e7\u00e3o personalizada?<\/p>\n<p><strong>E-mail:<\/strong> <a href=\"mailto:support@bjftradinggroup.com\">support@bjftradinggroup.com<\/a><br \/>\n<strong>Formul\u00e1rio:<\/strong> mencione <em>&#8220;Pr\u00e9-vendas&#8221;<\/em> no assunto.<\/p>\n<\/div>\n<div class=\"c-card\">\n<h3>Clientes atuais \u2014 suporte<\/h3>\n<p>Problemas de licen\u00e7a, ajuda na instala\u00e7\u00e3o, problemas de conex\u00e3o com broker ou exchange,<br \/>\nd\u00favidas sobre ajuste de estrat\u00e9gias.<\/p>\n<p><strong>E-mail:<\/strong> <a href=\"mailto:support@bjftradinggroup.com\">support@bjftradinggroup.com<\/a><br \/>\n<strong>Member Zone:<\/strong> <a href=\"https:\/\/bjftradinggroup.com\/memberzone\/\">bjftradinggroup.com\/memberzone<\/a><\/p>\n<\/div>\n<div class=\"c-card\">\n<h3>Parcerias, afiliados, imprensa<\/h3>\n<p>Integra\u00e7\u00f5es com brokers, licenciamento white-label, acordos com prop firms, programa<br \/>\nde afiliados, pedidos de podcast &amp; imprensa.<\/p>\n<p><strong>E-mail:<\/strong> <a href=\"mailto:support@bjftradinggroup.com\">support@bjftradinggroup.com<\/a> \u2014 assunto <em>&#8220;Parceria&#8221;<\/em> ou <em>&#8220;Imprensa&#8221;<\/em><br \/>\n<strong>Afiliados:<\/strong> <a href=\"https:\/\/bjftradinggroup.com\/affiliate-program\/\">programa de afiliados<\/a><\/p>\n<\/div>\n<\/div>\n<p><!-- ============ Contact form ============ --><\/p>\n<h2>Escreva para n\u00f3s<\/h2>\n<p>Use o formul\u00e1rio abaixo para qualquer outro assunto. Lemos todas as mensagens. O tempo<br \/>\nde resposta t\u00edpico \u00e9 inferior a 24 horas em dias \u00fateis.<\/p>\n<div class=\"c-form-wrap\">\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f585-o7\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"585\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt\/wp-json\/wp\/v2\/pages\/314#wpcf7-f585-o7\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"585\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f585-o7\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Name *\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail *\" value=\"\" type=\"text\" name=\"your-email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Message *\" name=\"your-message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary send-message pull-right\" type=\"submit\" value=\"Send Message\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n<p><!-- ============ Address + Hours ============ --><\/p>\n<h2>Nosso endere\u00e7o<\/h2>\n<div class=\"c-address-block\">\n<div>\n<p style=\"margin-top: 0;\"><strong>BJF Trading Group Inc.<\/strong><br \/>\n3397 Mistwell Crescent<br \/>\nOakville, ON, L6L 0A2<br \/>\nCanad\u00e1<\/p>\n<p><strong>Telefone:<\/strong> <a href=\"tel:+19055995507\">+1 (905) 599-5507<\/a><br \/>\n<strong>E-mail:<\/strong> <a href=\"mailto:support@bjftradinggroup.com\">support@bjftradinggroup.com<\/a><\/p>\n<\/div>\n<div class=\"c-hours\">\n<p style=\"margin-top: 0;\"><strong>Hor\u00e1rio de atendimento<\/strong><br \/>\nSegunda a sexta<br \/>\n9:00 \u2013 18:00, hor\u00e1rio do Leste (Toronto)<\/p>\n<p><strong>N\u00e3o somos uma corretora<\/strong> e n\u00e3o lidamos com fundos de clientes nem<br \/>\ncontas de trading. Este endere\u00e7o \u00e9 o nosso escrit\u00f3rio de desenvolvimento de software.<\/p>\n<\/div>\n<\/div>\n<p><!-- ============ Languages ============ --><\/p>\n<h2>Idiomas atendidos<\/h2>\n<div class=\"c-languages\">\n<p style=\"margin: 0 0 6px;\">Nossa equipe de suporte responde em:<\/p>\n<p class=\"c-lang-list\" style=\"margin: 0;\">Ingl\u00eas \u00b7 Alem\u00e3o \u00b7 Japon\u00eas \u00b7 \u00c1rabe \u00b7 Coreano \u00b7 Espanhol \u00b7 Portugu\u00eas \u00b7 Indon\u00e9sio \u00b7 Vietnamita \u00b7 Chin\u00eas<\/p>\n<p style=\"margin: 10px 0 0; font-size: 0.94em; color: #555;\">Escreva no idioma de sua prefer\u00eancia \u2014 responderemos no mesmo idioma.<\/p>\n<\/div>\n<p><!-- ============ FAQ (collapsible) ============ --><\/p>\n<h2>Perguntas frequentes<\/h2>\n<div class=\"c-faq\">\n<details>\n<summary>Em quanto tempo receberei uma resposta?<\/summary>\n<p>Consultas de pr\u00e9-vendas e gerais normalmente recebem resposta em at\u00e9 um<br \/>\ndia \u00fatil. O suporte t\u00e9cnico para clientes atuais costuma dar uma<br \/>\nprimeira resposta em poucas horas nos dias \u00fateis. Problemas complexos que exigem an\u00e1lise<br \/>\nde logs ou depura\u00e7\u00e3o do lado do broker podem levar mais tempo.<\/p>\n<\/details>\n<details>\n<summary>Quais informa\u00e7\u00f5es devo incluir ao contatar o suporte?<\/summary>\n<p>Para a solu\u00e7\u00e3o mais r\u00e1pida, inclua: o nome e a vers\u00e3o do produto<br \/>\n(por exemplo, &#8220;SharpTrader Pro 5.12&#8221;), sua chave de licen\u00e7a ou ID do pedido, uma<br \/>\ndescri\u00e7\u00e3o clara do problema, capturas de tela ou arquivos de log relevantes e o broker<br \/>\nou a exchange a que voc\u00ea est\u00e1 conectado.<\/p>\n<\/details>\n<details>\n<summary>A BJF Trading Group \u00e9 uma corretora?<\/summary>\n<p>N\u00e3o. A BJF Trading Group Inc. \u00e9 uma empresa de software. Desenvolvemos e licenciamos<br \/>\nferramentas de trading algor\u00edtmico \u2014 n\u00e3o somos uma corretora, institui\u00e7\u00e3o financeira nem<br \/>\nconsultora de investimentos. N\u00e3o executamos opera\u00e7\u00f5es, n\u00e3o administramos contas de clientes nem<br \/>\nlidamos com fundos de clientes.<\/p>\n<\/details>\n<details>\n<summary>Onde fica a BJF Trading Group?<\/summary>\n<p>Nosso escrit\u00f3rio fica em Oakville, Ont\u00e1rio, Canad\u00e1 \u2014 3397 Mistwell Crescent,<br \/>\nL6L 0A2. A empresa opera desde 2000 e atende traders em<br \/>\nmais de 50 pa\u00edses no mundo todo.<\/p>\n<\/details>\n<details>\n<summary>Posso agendar uma demonstra\u00e7\u00e3o ou uma liga\u00e7\u00e3o?<\/summary>\n<p>Sim. Para consultas de pr\u00e9-vendas qualificadas (traders profissionais, prop firms,<br \/>\nclientes institucionais), podemos organizar uma demonstra\u00e7\u00e3o personalizada do SharpTrader ou<br \/>\nde nossas ferramentas de arbitragem de cripto. Envie-nos um e-mail com seu perfil de trading (faixa<br \/>\nde capital, mercados, estrat\u00e9gias preferidas) e sugeriremos hor\u00e1rios.<\/p>\n<\/details>\n<details>\n<summary>Voc\u00eas oferecem desenvolvimento personalizado?<\/summary>\n<p>Sim. Aceitamos projetos personalizados de integra\u00e7\u00f5es FIX API, conectividade espec\u00edfica<br \/>\npara brokers e estrat\u00e9gias de trading privadas. O trabalho personalizado \u00e9 or\u00e7ado por<br \/>\nprojeto \u2014 entre em contato com um briefing e responderemos com escopo e pre\u00e7o.<\/p>\n<\/details>\n<details>\n<summary>Tenho um pedido de imprensa \/ podcast \/ entrevista. Com quem devo falar?<\/summary>\n<p>Envie um e-mail para <a href=\"mailto:support@bjftradinggroup.com\">support@bjftradinggroup.com<\/a><br \/>\ncom o assunto &#8220;Imprensa&#8221; ou &#8220;Entrevista&#8221;. Para temas sobre estrat\u00e9gias<br \/>\nde arbitragem, sistemas HFT ou an\u00e1lise de execu\u00e7\u00e3o de brokers, nosso fundador<br \/>\n<a href=\"https:\/\/bjftradinggroup.com\/about-boris-fesenko\/\">Boris Fesenko<\/a><br \/>\ncostuma ser o porta-voz indicado.<\/p>\n<\/details>\n<details>\n<summary>Como relatar um problema de seguran\u00e7a ou vulnerabilidade?<\/summary>\n<p>Envie um e-mail para <a href=\"mailto:support@bjftradinggroup.com\">support@bjftradinggroup.com<\/a><br \/>\ncom o assunto &#8220;Seguran\u00e7a&#8221;. Por favor, n\u00e3o publique detalhes da vulnerabilidade<br \/>\nantes que tenhamos tido a oportunidade de responder.<\/p>\n<\/details>\n<\/div>\n<p><!-- ============ Next steps card ============ --><\/p>\n<div class=\"c-next-steps\">\n<h2>Antes de entrar em contato \u2014 talvez voc\u00ea tamb\u00e9m queira<\/h2>\n<ul>\n<li>Ler o <a href=\"https:\/\/bjftradinggroup.com\/blog\/\">blog da BJF<\/a> com an\u00e1lises aprofundadas sobre arbitragem e execu\u00e7\u00e3o de brokers<\/li>\n<li>Experimentar o <a href=\"https:\/\/bjftradinggroup.com\/product\/crypto-arbitrage-scanner-free\/\">Crypto Arbitrage Scanner<\/a> gratuito<\/li>\n<li>Comparar o <a href=\"https:\/\/bjftradinggroup.com\/product\/sharptrader-forex-crypto-arbitrage\/\">SharpTrader Pro<\/a> e o <a href=\"https:\/\/bjftradinggroup.com\/product\/sharptrader-lite\/\">SharpTrader Lite<\/a><\/li>\n<li>Conhecer o fundador, <a href=\"https:\/\/bjftradinggroup.com\/about-boris-fesenko\/\">Boris Fesenko<\/a>, e a hist\u00f3ria da empresa<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><!-- END .contact-page --><\/p>\n<p><!-- ================================================================================ JSON-LD STRUCTURED DATA \u2014 replaces the old -polluted blocks ================================================================================ --><\/p>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"Organization\",\n      \"@id\": \"https:\/\/bjftradinggroup.com\/#organization\",\n      \"name\": \"BJF Trading Group Inc.\",\n      \"legalName\": \"BJF Trading Group Inc.\",\n      \"url\": \"https:\/\/bjftradinggroup.com\/\",\n      \"logo\": \"https:\/\/bjftradinggroup.com\/wp-content\/uploads\/logo.png\",\n      \"email\": \"support@bjftradinggroup.com\",\n      \"telephone\": \"+1-905-599-5507\",\n      \"foundingDate\": \"2000\",\n      \"founder\": { \"@id\": \"https:\/\/bjftradinggroup.com\/about-boris-fesenko\/#person\" },\n      \"address\": {\n        \"@type\": \"PostalAddress\",\n        \"streetAddress\": \"3397 Mistwell Cres.\",\n        \"addressLocality\": \"Oakville\",\n        \"addressRegion\": \"ON\",\n        \"postalCode\": \"L6L 0A2\",\n        \"addressCountry\": \"CA\"\n      },\n      \"contactPoint\": [\n        {\n          \"@type\": \"ContactPoint\",\n          \"contactType\": \"customer support\",\n          \"email\": \"support@bjftradinggroup.com\",\n          \"telephone\": \"+1-905-599-5507\",\n          \"availableLanguage\": [\n            \"English\", \"German\", \"Japanese\", \"Arabic\", \"Korean\",\n            \"Spanish\", \"Portuguese\", \"Indonesian\", \"Vietnamese\", \"Chinese\"\n          ]\n        },\n        {\n          \"@type\": \"ContactPoint\",\n          \"contactType\": \"sales\",\n          \"email\": \"support@bjftradinggroup.com\",\n          \"availableLanguage\": [\"English\"]\n        },\n        {\n          \"@type\": \"ContactPoint\",\n          \"contactType\": \"technical support\",\n          \"email\": \"support@bjftradinggroup.com\",\n          \"availableLanguage\": [\"English\"]\n        }\n      ],\n      \"sameAs\": [\n        \"https:\/\/www.facebook.com\/bjftradinggroup\",\n        \"https:\/\/twitter.com\/BjfGroup\",\n        \"https:\/\/www.youtube.com\/@bjftradinggroup\",\n        \"https:\/\/t.me\/bjftradinggroup\",\n        \"https:\/\/instagram.com\/bjftradinggroup\"\n      ]\n    },\n    {\n      \"@type\": \"LocalBusiness\",\n      \"@id\": \"https:\/\/bjftradinggroup.com\/contact\/#localbusiness\",\n      \"name\": \"BJF Trading Group Inc.\",\n      \"parentOrganization\": { \"@id\": \"https:\/\/bjftradinggroup.com\/#organization\" },\n      \"url\": \"https:\/\/bjftradinggroup.com\/contact\/\",\n      \"telephone\": \"+1-905-599-5507\",\n      \"email\": \"support@bjftradinggroup.com\",\n      \"image\": \"https:\/\/bjftradinggroup.com\/wp-content\/uploads\/logo.png\",\n      \"priceRange\": \"$$\",\n      \"address\": {\n        \"@type\": \"PostalAddress\",\n        \"streetAddress\": \"3397 Mistwell Cres.\",\n        \"addressLocality\": \"Oakville\",\n        \"addressRegion\": \"ON\",\n        \"postalCode\": \"L6L 0A2\",\n        \"addressCountry\": \"CA\"\n      },\n      \"geo\": {\n        \"@type\": \"GeoCoordinates\",\n        \"latitude\": 43.4447,\n        \"longitude\": -79.7355\n      },\n      \"openingHoursSpecification\": [\n        {\n          \"@type\": \"OpeningHoursSpecification\",\n          \"dayOfWeek\": [\"Monday\", \"Tuesday\", \"Wednesday\", \"Thursday\", \"Friday\"],\n          \"opens\": \"09:00\",\n          \"closes\": \"18:00\"\n        }\n      ]\n    },\n    {\n      \"@type\": \"ContactPage\",\n      \"@id\": \"https:\/\/bjftradinggroup.com\/contact\/#webpage\",\n      \"url\": \"https:\/\/bjftradinggroup.com\/contact\/\",\n      \"name\": \"Contact BJF Trading Group \u2014 Support & Sales\",\n      \"description\": \"Contact BJF Trading Group Inc. (Oakville, ON, Canada) \u2014 technical support, pre-sales questions, and partnership inquiries for SharpTrader, NewsAutoTraderPro, and VIP Crypto Arbitrage.\",\n      \"about\": { \"@id\": \"https:\/\/bjftradinggroup.com\/#organization\" },\n      \"inLanguage\": \"en\"\n    },\n    {\n      \"@type\": \"FAQPage\",\n      \"@id\": \"https:\/\/bjftradinggroup.com\/contact\/#faq\",\n      \"mainEntity\": [\n        {\n          \"@type\": \"Question\",\n          \"name\": \"How fast will I get a reply from BJF Trading Group?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Pre-sales and general inquiries typically get a response within 1 business day. Technical support for existing customers usually receives a first response within a few hours on weekdays. Complex issues that require log analysis or broker-side debugging may take longer.\"\n          }\n        },\n        {\n          \"@type\": \"Question\",\n          \"name\": \"What information should I include when contacting BJF support?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Include the product name and version (e.g., SharpTrader Pro 5.12), your license key or order ID, a clear description of the issue, relevant screenshots or log files, and the broker or exchange you are connected to.\"\n          }\n        },\n        {\n          \"@type\": \"Question\",\n          \"name\": \"Is BJF Trading Group a broker?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"No. BJF Trading Group Inc. is a software company. We develop and license algorithmic trading tools. We are not a broker, financial institution, or investment advisor. 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E-mail:&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"page-ai-custom.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-314","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Entre em contato com a BJF Trading Group<\/title>\n<meta name=\"description\" content=\"Entre em contato com a BJF Trading Group Inc. (Oakville, ON, Canad\u00e1): suporte t\u00e9cnico, perguntas de pr\u00e9-venda e consultas de parceria para SharpTrader, NewsAutoTraderPro e VIP Crypto Arbitrage. 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