{"id":314,"date":"2014-11-21T07:26:36","date_gmt":"2014-11-21T07:26:36","guid":{"rendered":"http:\/\/themes.laborator.co\/aurum\/tech\/?page_id=314"},"modified":"2026-09-25T15:46:18","modified_gmt":"2026-09-25T15:46:18","slug":"contacts","status":"publish","type":"page","link":"https:\/\/bjftradinggroup.com\/es\/contacts\/","title":{"rendered":"Contacte con BJF Trading Group"},"content":{"rendered":"<p><\/p>\n<div class=\"contact-page\">\n<p><!-- ============ Hero ============ --><\/p>\n<div class=\"c-hero\">\n<h1>Contacte con BJF Trading Group<\/h1>\n<p>&nbsp;<\/p>\n<p class=\"c-hero-sub\">Empresa canadiense de software (Oakville, Ontario) que desarrolla herramientas de arbitraje, FIX API<br \/>\ny trading de noticias para traders profesionales de forex y criptomonedas<br \/>\ndesde 2000. Elija el canal adecuado a continuaci\u00f3n: normalmente respondemos en un<br \/>\nd\u00eda h\u00e1bil.<\/p>\n<\/div>\n<p><!-- ============ Three-route grid ============ --><\/p>\n<div class=\"c-routes\">\n<div class=\"c-card\">\n<h3>Preventa y preguntas sobre productos<\/h3>\n<p>\u00bfNo est\u00e1 seguro de qu\u00e9 versi\u00f3n de SharpTrader se adapta a su capital y estrategia, o<br \/>\ndesea un presupuesto para una integraci\u00f3n personalizada?<\/p>\n<p><strong>Correo electr\u00f3nico:<\/strong> <a href=\"mailto:support@bjftradinggroup.com\">support@bjftradinggroup.com<\/a><br \/>\n<strong>Formulario:<\/strong> indique <em>\u00abPre-sales\u00bb<\/em> en el asunto.<\/p>\n<\/div>\n<div class=\"c-card\">\n<h3>Clientes actuales: soporte<\/h3>\n<p>Problemas de licencia, ayuda con la instalaci\u00f3n, problemas de conexi\u00f3n con brokers o exchanges,<br \/>\npreguntas sobre el ajuste de estrategias.<\/p>\n<p><strong>Correo electr\u00f3nico:<\/strong> <a href=\"mailto:support@bjftradinggroup.com\">support@bjftradinggroup.com<\/a><br \/>\n<strong>\u00c1rea de miembros:<\/strong> <a href=\"https:\/\/bjftradinggroup.com\/memberzone\/\">bjftradinggroup.com\/memberzone<\/a><\/p>\n<\/div>\n<div class=\"c-card\">\n<h3>Colaboraciones, afiliados, prensa<\/h3>\n<p>Integraciones con brokers, licencias de marca blanca, acuerdos con prop firms, programa<br \/>\nde afiliados, solicitudes de podcasts y prensa.<\/p>\n<p><strong>Correo electr\u00f3nico:<\/strong> <a href=\"mailto:support@bjftradinggroup.com\">support@bjftradinggroup.com<\/a>, asunto <em>\u00abPartnership\u00bb<\/em> o <em>\u00abPress\u00bb<\/em><br \/>\n<strong>Afiliados:<\/strong> <a href=\"https:\/\/bjftradinggroup.com\/affiliate-program\/\">programa de afiliados<\/a><\/p>\n<\/div>\n<\/div>\n<p><!-- ============ Contact form ============ --><\/p>\n<h2>Escr\u00edbanos<\/h2>\n<p>Utilice el formulario siguiente para cualquier otra consulta. Leemos todos los mensajes. El tiempo<br \/>\nde respuesta habitual es inferior a 24 horas en d\u00edas h\u00e1biles.<\/p>\n<div class=\"c-form-wrap\">\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f585-o6\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"585\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/314#wpcf7-f585-o6\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"585\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f585-o6\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Name *\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail *\" value=\"\" type=\"text\" name=\"your-email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your Message *\" name=\"your-message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary send-message pull-right\" type=\"submit\" value=\"Send Message\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n<p><!-- ============ Address + Hours ============ --><\/p>\n<h2>Nuestra direcci\u00f3n<\/h2>\n<div class=\"c-address-block\">\n<div>\n<p style=\"margin-top: 0;\"><strong>BJF Trading Group Inc.<\/strong><br \/>\n3397 Mistwell Crescent<br \/>\nOakville, ON, L6L 0A2<br \/>\nCanad\u00e1<\/p>\n<p><strong>Tel\u00e9fono:<\/strong> <a href=\"tel:+19055995507\">+1 (905) 599-5507<\/a><br \/>\n<strong>Correo electr\u00f3nico:<\/strong> <a href=\"mailto:support@bjftradinggroup.com\">support@bjftradinggroup.com<\/a><\/p>\n<\/div>\n<div class=\"c-hours\">\n<p style=\"margin-top: 0;\"><strong>Horario de atenci\u00f3n<\/strong><br \/>\nLunes \u2013 viernes<br \/>\n9:00 \u2013 18:00, hora del Este (Toronto)<\/p>\n<p><strong>No somos un broker<\/strong> y no gestionamos fondos de clientes ni<br \/>\ncuentas de trading. Esta direcci\u00f3n corresponde a nuestra oficina de desarrollo de software.<\/p>\n<\/div>\n<\/div>\n<p><!-- ============ Languages ============ --><\/p>\n<h2>Idiomas en los que atendemos<\/h2>\n<div class=\"c-languages\">\n<p style=\"margin: 0 0 6px;\">Nuestro equipo de atenci\u00f3n al cliente responde en:<\/p>\n<p class=\"c-lang-list\" style=\"margin: 0;\">Ingl\u00e9s \u00b7 Alem\u00e1n \u00b7 Japon\u00e9s \u00b7 \u00c1rabe \u00b7 Coreano \u00b7 Espa\u00f1ol \u00b7 Portugu\u00e9s \u00b7 Indonesio \u00b7 Vietnamita \u00b7 Chino<\/p>\n<p style=\"margin: 10px 0 0; font-size: 0.94em; color: #555;\">Escriba en el idioma que prefiera: le responderemos en el mismo idioma.<\/p>\n<\/div>\n<p><!-- ============ FAQ (collapsible) ============ --><\/p>\n<h2>Preguntas frecuentes<\/h2>\n<div class=\"c-faq\">\n<details>\n<summary>\u00bfCu\u00e1nto tardar\u00e1n en responderme?<\/summary>\n<p>Las consultas de preventa y generales suelen recibir respuesta en un<br \/>\nd\u00eda h\u00e1bil. El soporte t\u00e9cnico para clientes actuales suele dar una<br \/>\nprimera respuesta en pocas horas los d\u00edas laborables. Los problemas complejos que requieren an\u00e1lisis<br \/>\nde registros o depuraci\u00f3n del lado del broker pueden tardar m\u00e1s.<\/p>\n<\/details>\n<details>\n<summary>\u00bfQu\u00e9 informaci\u00f3n debo incluir al contactar con soporte?<\/summary>\n<p>Para una resoluci\u00f3n m\u00e1s r\u00e1pida, incluya: el nombre y la versi\u00f3n del producto<br \/>\n(p. ej., \u00abSharpTrader Pro 5.12\u00bb), su clave de licencia o n\u00famero de pedido, una descripci\u00f3n<br \/>\nclara del problema, capturas de pantalla o archivos de registro relevantes, y el broker<br \/>\no exchange al que est\u00e1 conectado.<\/p>\n<\/details>\n<details>\n<summary>\u00bfEs BJF Trading Group un broker?<\/summary>\n<p>No. BJF Trading Group Inc. es una empresa de software. Desarrollamos y licenciamos<br \/>\nherramientas de trading algor\u00edtmico; no somos un broker, una instituci\u00f3n financiera ni un<br \/>\nasesor de inversiones. No ejecutamos operaciones, no gestionamos cuentas de clientes ni<br \/>\nmanejamos fondos de clientes.<\/p>\n<\/details>\n<details>\n<summary>\u00bfD\u00f3nde se encuentra BJF Trading Group?<\/summary>\n<p>Nuestra oficina est\u00e1 en Oakville, Ontario, Canad\u00e1: 3397 Mistwell Crescent,<br \/>\nL6L 0A2. La empresa opera desde 2000 y atiende a traders de m\u00e1s de<br \/>\n50 pa\u00edses de todo el mundo.<\/p>\n<\/details>\n<details>\n<summary>\u00bfPuedo programar una demostraci\u00f3n o una llamada?<\/summary>\n<p>S\u00ed. Para consultas de preventa cualificadas (traders profesionales, prop firms,<br \/>\nclientes institucionales) podemos organizar una demostraci\u00f3n personalizada de SharpTrader o<br \/>\nde nuestras herramientas de arbitraje de criptomonedas. Env\u00edenos un correo con su perfil de trading (rango<br \/>\nde capital, mercados, estrategias preferidas) y le propondremos horarios.<\/p>\n<\/details>\n<details>\n<summary>\u00bfOfrecen desarrollo a medida?<\/summary>\n<p>S\u00ed. Aceptamos proyectos a medida de integraciones FIX API, conectividad espec\u00edfica<br \/>\npara brokers y estrategias de trading privadas. El trabajo a medida se presupuesta por<br \/>\nproyecto: cont\u00e1ctenos con una breve descripci\u00f3n y le responderemos con el alcance y el precio.<\/p>\n<\/details>\n<details>\n<summary>Tengo una solicitud de prensa, podcast o entrevista. \u00bfCon qui\u00e9n debo contactar?<\/summary>\n<p>Escriba a <a href=\"mailto:support@bjftradinggroup.com\">support@bjftradinggroup.com<\/a><br \/>\ncon el asunto \u00abPress\u00bb o \u00abInterview\u00bb. Para temas sobre estrategias<br \/>\nde arbitraje, sistemas HFT o an\u00e1lisis de la ejecuci\u00f3n de brokers, nuestro fundador<br \/>\n<a href=\"https:\/\/bjftradinggroup.com\/about-boris-fesenko\/\">Boris Fesenko<\/a><br \/>\nsuele ser el portavoz adecuado.<\/p>\n<\/details>\n<details>\n<summary>\u00bfC\u00f3mo informo de un problema de seguridad o una vulnerabilidad?<\/summary>\n<p>Escriba a <a href=\"mailto:support@bjftradinggroup.com\">support@bjftradinggroup.com<\/a><br \/>\ncon el asunto \u00abSecurity\u00bb. Le rogamos que no publique detalles de la vulnerabilidad<br \/>\nantes de que hayamos tenido ocasi\u00f3n de responder.<\/p>\n<\/details>\n<\/div>\n<p><!-- ============ Next steps card ============ --><\/p>\n<div class=\"c-next-steps\">\n<h2>Antes de contactarnos, quiz\u00e1 tambi\u00e9n le interese<\/h2>\n<ul>\n<li>Leer el <a href=\"https:\/\/bjftradinggroup.com\/blog\/\">blog de BJF<\/a> con an\u00e1lisis en profundidad sobre arbitraje y ejecuci\u00f3n de brokers<\/li>\n<li>Probar el <a href=\"https:\/\/bjftradinggroup.com\/product\/crypto-arbitrage-scanner-free\/\">Crypto Arbitrage Scanner<\/a> gratuito<\/li>\n<li>Comparar <a href=\"https:\/\/bjftradinggroup.com\/product\/sharptrader-forex-crypto-arbitrage\/\">SharpTrader Pro<\/a> y <a href=\"https:\/\/bjftradinggroup.com\/product\/sharptrader-lite\/\">SharpTrader Lite<\/a><\/li>\n<li>Leer sobre el fundador, <a href=\"https:\/\/bjftradinggroup.com\/about-boris-fesenko\/\">Boris Fesenko<\/a>, y la trayectoria de la empresa<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><!-- END .contact-page --><\/p>\n<p><!-- ================================================================================ JSON-LD STRUCTURED DATA \u2014 replaces the old -polluted blocks ================================================================================ --><\/p>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@graph\": [\n    {\n      \"@type\": \"Organization\",\n      \"@id\": \"https:\/\/bjftradinggroup.com\/#organization\",\n      \"name\": \"BJF Trading Group Inc.\",\n      \"legalName\": \"BJF Trading Group Inc.\",\n      \"url\": \"https:\/\/bjftradinggroup.com\/\",\n      \"logo\": \"https:\/\/bjftradinggroup.com\/wp-content\/uploads\/logo.png\",\n      \"email\": \"support@bjftradinggroup.com\",\n      \"telephone\": \"+1-905-599-5507\",\n      \"foundingDate\": \"2000\",\n      \"founder\": { \"@id\": \"https:\/\/bjftradinggroup.com\/about-boris-fesenko\/#person\" },\n      \"address\": {\n        \"@type\": \"PostalAddress\",\n        \"streetAddress\": \"3397 Mistwell Cres.\",\n        \"addressLocality\": \"Oakville\",\n        \"addressRegion\": \"ON\",\n        \"postalCode\": \"L6L 0A2\",\n        \"addressCountry\": \"CA\"\n      },\n      \"contactPoint\": [\n        {\n          \"@type\": \"ContactPoint\",\n          \"contactType\": \"customer support\",\n          \"email\": \"support@bjftradinggroup.com\",\n          \"telephone\": \"+1-905-599-5507\",\n          \"availableLanguage\": [\n            \"English\", \"German\", \"Japanese\", \"Arabic\", \"Korean\",\n            \"Spanish\", \"Portuguese\", \"Indonesian\", \"Vietnamese\", \"Chinese\"\n          ]\n        },\n        {\n          \"@type\": \"ContactPoint\",\n          \"contactType\": \"sales\",\n          \"email\": \"support@bjftradinggroup.com\",\n          \"availableLanguage\": [\"English\"]\n        },\n        {\n          \"@type\": \"ContactPoint\",\n          \"contactType\": \"technical support\",\n          \"email\": \"support@bjftradinggroup.com\",\n          \"availableLanguage\": [\"English\"]\n        }\n      ],\n      \"sameAs\": [\n        \"https:\/\/www.facebook.com\/bjftradinggroup\",\n        \"https:\/\/twitter.com\/BjfGroup\",\n        \"https:\/\/www.youtube.com\/@bjftradinggroup\",\n        \"https:\/\/t.me\/bjftradinggroup\",\n        \"https:\/\/instagram.com\/bjftradinggroup\"\n      ]\n    },\n    {\n      \"@type\": \"LocalBusiness\",\n      \"@id\": \"https:\/\/bjftradinggroup.com\/contact\/#localbusiness\",\n      \"name\": \"BJF Trading Group Inc.\",\n      \"parentOrganization\": { \"@id\": \"https:\/\/bjftradinggroup.com\/#organization\" },\n      \"url\": \"https:\/\/bjftradinggroup.com\/contact\/\",\n      \"telephone\": \"+1-905-599-5507\",\n      \"email\": \"support@bjftradinggroup.com\",\n      \"image\": \"https:\/\/bjftradinggroup.com\/wp-content\/uploads\/logo.png\",\n      \"priceRange\": \"$$\",\n      \"address\": {\n        \"@type\": \"PostalAddress\",\n        \"streetAddress\": \"3397 Mistwell Cres.\",\n        \"addressLocality\": \"Oakville\",\n        \"addressRegion\": \"ON\",\n        \"postalCode\": \"L6L 0A2\",\n        \"addressCountry\": \"CA\"\n      },\n      \"geo\": {\n        \"@type\": \"GeoCoordinates\",\n        \"latitude\": 43.4447,\n        \"longitude\": -79.7355\n      },\n      \"openingHoursSpecification\": [\n        {\n          \"@type\": \"OpeningHoursSpecification\",\n          \"dayOfWeek\": [\"Monday\", \"Tuesday\", \"Wednesday\", \"Thursday\", \"Friday\"],\n          \"opens\": \"09:00\",\n          \"closes\": \"18:00\"\n        }\n      ]\n    },\n    {\n      \"@type\": \"ContactPage\",\n      \"@id\": \"https:\/\/bjftradinggroup.com\/contact\/#webpage\",\n      \"url\": \"https:\/\/bjftradinggroup.com\/contact\/\",\n      \"name\": \"Contact BJF Trading Group \u2014 Support & Sales\",\n      \"description\": \"Contact BJF Trading Group Inc. (Oakville, ON, Canada) \u2014 technical support, pre-sales questions, and partnership inquiries for SharpTrader, NewsAutoTraderPro, and VIP Crypto Arbitrage.\",\n      \"about\": { \"@id\": \"https:\/\/bjftradinggroup.com\/#organization\" },\n      \"inLanguage\": \"en\"\n    },\n    {\n      \"@type\": \"FAQPage\",\n      \"@id\": \"https:\/\/bjftradinggroup.com\/contact\/#faq\",\n      \"mainEntity\": [\n        {\n          \"@type\": \"Question\",\n          \"name\": \"How fast will I get a reply from BJF Trading Group?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Pre-sales and general inquiries typically get a response within 1 business day. Technical support for existing customers usually receives a first response within a few hours on weekdays. 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Email us with your trading profile (capital range, markets, preferred strategies) and we will suggest times.\"\n          }\n        },\n        {\n          \"@type\": \"Question\",\n          \"name\": \"Does BJF Trading Group offer custom development?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Yes. We take on custom projects for FIX API integrations, broker-specific connectivity, and private trading strategies. Custom work is quoted per project \u2014 contact us with a brief and we will respond with scope and pricing.\"\n          }\n        },\n        {\n          \"@type\": \"Question\",\n          \"name\": \"What languages does BJF Trading Group support?\",\n          \"acceptedAnswer\": {\n            \"@type\": \"Answer\",\n            \"text\": \"Our customer support team replies in English, German, Japanese, Arabic, Korean, Spanish, Portuguese, Indonesian, Vietnamese, and Chinese. 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Correo electr\u00f3nico: support@bjftradinggroup.com&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"page-ai-custom.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-314","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ponte en contacto con BJF Trading Group<\/title>\n<meta name=\"description\" content=\"Contacta con BJF Trading Group Inc. (Oakville, ON, Canad\u00e1): soporte t\u00e9cnico, preguntas previas a la venta y consultas de colaboraci\u00f3n para SharpTrader, NewsAutoTraderPro y VIP Crypto Arbitrage. 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